The Performance Management System (PMS) rating recently concluded by the Department of Planning of the Federal Airports Authority of Nigeria (FAAN) has scored the Margaret Ekpo International Airport, Calabar, and Mallam Aminu Kano International Airport, Kano high as the best performing airports among the airports managed by the Authority.
The PMS rating is an initiative of FAAN, used to measure, monitor and improve airport management and service quality through the assessment of each airport with the aim of improving travellers’ experience.
The award, which was presented recently at an event by Engr. Saleh Dunoma, Managing Director, FAAN. was given in the category of Best Performing Domestic Airport for Calabar, and Best Performing International Airport for Kano.
The awards were received by respective managers, Alhaji Mohammed Sanni (Calabar) and Alhaji Gambo Aboki (Kano).
Margaret Ekpo International Airport, Calabar emerged as the Best Domestic Airport for the first quarter while Mallam Aminu Kano International Airport emerged as Best International Airport in the country. Also, the Security Directorate of the Authority was given the Exemplary Performance Award for its role during the recently concluded ICAO Security Audit.
This second award was initiated by the Authority to encourage hard work and diligence among staff of FAAN in the discharge of their duties of providing safe and secure airports, improving and standardising airport operations, instituting minimum customer service standard, and transforming our airports into viable commercial and tourist centres, and customer friendly.
By Patrick Aigbokhan