At Fidelity Bank, We’re Committed To Excellent Customer Experience – Nnamdi Okonkwo, MD

 

Mr Nnamdi Okonkwo, Managing Director/Chief Executive Officer, Fidelity Bank Plc, has said that the bank will continue to reward loyal customers in order to show appreciation for their patronage of the bank’s products over the years.

Nnamdi Okonkwo was emphatic that such appreciation will encourage the banking public to benefit from Fidelity’s numerous products in line with the bank’s mission to make financial services easily available and accessible.

Mr. Okonkwo made the statement at the weekend while commenting on the N52 million the bank gave to over 100 customers in the on-going Fidelity Loyalty Savings Scheme.

Specifically, Nnamdi Okonkwo said that the bank is committed in its drive towards excellent service delivery and customer experience.

In his words, “This is our little way of appreciating our dear customers especially those who have FPSS and SWEETA accounts. We always want to do things differently and want to show that we care.”

He thanked them and urged the banking public to open accounts with Fidelity Bank and start saving immediately to enable them to benefit from the extra income and school fees support that will be given to FPSS and SWEETA account holders.

The Fidelity Loyalty Savings Scheme is a special scheme designed to appreciate customers that have opened Fidelity Personal Savings Scheme and SWEETA accounts respectively. The accounts are interest-yielding and allow deposit of cash, cheques and dividend warrants. In addition, the FPSS and SWEETA accounts can be opened with zero balance.

At the last presentation, a total of 106 customers were rewarded with cash gifts; 80 of them who saved under the Fidelity Personal Savings Scheme (FPSS) received N500,000 extra income each, while 26 SWEETA account holders received N150,000 School fees’ support each.

Another presentation will be held in July to a fresh set of beneficiaries of the scheme.