Stoke players were confronted by angry fans at the town’s railway station as they travelled home from their 5-1 defeat by Tottenham at Wembley, says manager Mark Hughes.
Hughes wants his players to use the supporters’ fury as motivation as they seek to address their slump in form.
Stoke are three points above relegation and travel to seventh-placed Burnley on Tuesday (19:45 GMT).
Hughes said: “That is still resonating. Sometimes you need a reality check.”
The confrontation took place as they arrived back at Stoke-on-Trent station on Saturday night.
Stoke’s players regularly travel back from away games alongside supporters, but the number of fans on their train on Saturday was greater due to delays out of London.
Fans were then locked inside carriages and made to wait while Hughes’ team were allowed off the train first.
Some fans who had been on the same train to Stoke as the players chanted “you’re not fit to wear the shirt” at Hughes’ players.
“It’s good we have a game on Tuesday because it is still fresh in the mind, fresh in their ears probably,” he said.
“Use it as a motivating factor. Don’t allow people to have an opportunity to question you. You do that by playing well, getting results.
“There could be individuals in our group who haven’t experienced it before, but they have now. So they can use it.
“You either suck it up and do something about it or you go under, and we can’t accept players like that.
“Sometimes you need to understand how our results and performances affect people.”